They provided an explanation of their flight and accommodation data system from their data processing provider Tecnologia Turistica Sistemas y Servicios SL (TTSS), which provided such data to the websites of a number of travel providers. They believed it would take quite extraordinary computer functionality to keep all that information for months or longer. However, they said given the 100 billion combinations, and the fact they were updated several times a day by airlines and every day by accommodation providers, they could not keep an audit trail for a long period of time. Teletext Holidays said they were aware that the CAP Code required them to keep evidence of the accuracy of marketing claims, including prices. As a result, when the complainant had looked at the ad again on the evening of 9 March it still stated that the price for the holiday package was £377 per person. They said the flight price had remained accurate when flights were updated at 5.33 pm, but by that time they had not yet removed the whole price. They said in simple cases the removal could be completed in two hours, but could take longer it took three and a half hours to remove the price seen by the complainant. There were many different flights from many different departure airports on a variety of different dates which may have been invalidated by the unavailability of the accommodation at that price. Teletext Holidays said they offered approximately 100 billion holiday combinations at any given time (taking into account the possible permutations of dates, flights, hotels etc.), and as a result the removal process was not simple. The sales agent therefore initiated that process and once completed, they removed the price until the next automatic (and accurate) accommodation price update at 5 am the next day. Teletext Holidays explained that they had an internal system whereby, if a sales agent was unable to match the website price, they initiated a process to investigate and quickly remove the offer where necessary. The sales agent noted that the accommodation element of the price was no longer available. They said the complainant had called to purchase the holiday at about 2 pm on 9 March. Teletext Holidays said it had been their intention for prices to be displayed as “from” prices and they were not sure why the complainant had not been served “from” prices. The flight prices were updated by an automated system approximately every four hours. The accommodation prices were automatically updated at approximately 5 am every day by a cache imported directly into their system. The price was qualified by text which stated when it was last updated and that the price was accurate at that time, but that a telephone call was needed to establish the current live price. Truly Travel Ltd t/a Teletext Holidays said they did not set the prices on their website they were the prices charged by airlines and accommodation providers. The complainant, who was unable to purchase the holiday at the advertised price, challenged whether the price claim was misleading and could be substantiated. Next to this text an icon, when hovered over, revealed text which stated "Prices correct at 09/03 - 17.33 pm All prices shown are accurate at the time period posted - please call for the current live price". Take a look at their late holiday deals page and grab yourself a fab holiday before they all sell out.A website for Truly Travel, seen on 9 March 2017, included text which stated "£377*pp incl. Teletext holidays even have late deals departing as early as next week, so why not swap your stuffy office for a lovely beach holiday instead. If you’re not bothered about your destination, last minute holidays are a great way to grab that bargain. With a selection of late summer sun and winter deals, they will have you jetting away to sunnier climes and roasting temperatures in no time! Whether you are looking for a last minute summer getaway or a late hotel break, Teletext holidays have some great value breaks waiting for you to book with big savings.īetter still, just because you’re booking late doesn’t mean you have to compromise on choice – with everything available from inclusive holidays to budget-friendly resorts and fantastic offers to Spain, Canaries, Greece, Italy, Turkey and more and you’ll be soaking up those rays and wearing those shades before you know it! Teletext Holidays last minute deals to Malta.Teletext Holidays last minute deals to Costa Brava.Teletext Holidays last minute deals to Turkey.Teletext Holidays last minute deals to Costa Blanca.Teletext Holidays last minute deals to Portugal.Teletext Holidays last minute deals to Costa Del Sol.Teletext Holidays last minute deals to Balearics.Teletext Holidays last minute deals to Canaries.
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